Welcome to Tomy Store, where we specialize in magical gifts that bring joy to every occasion! Our carefully curated collection includes delightful items from Barware & Wine Tools to Collectible Figurines, Home Décor, and charming Stuffed Plush companions.

We understand that sometimes a gift might not be exactly what you envisioned. That’s why we’ve created an enchantingly simple return policy to ensure your complete satisfaction with our whimsical products.

Shipping Information

Order Processing Time

Our gifting elves work diligently to prepare your order for shipment within 1-2 business days of receiving your payment.

Shipping Methods & Delivery Times

We offer two magical shipping options to bring your gifts to your doorstep:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote regions.

International Shipping

For our international customers:

  • Customs fees, taxes, or duties are the responsibility of the recipient
  • Please ensure your shipping address is complete and accurate
  • Some items may have shipping restrictions based on destination country regulations

Our Magical Returns & Exchanges Promise

Eligibility for Returns & Exchanges

We happily accept returns and exchanges within 15 days of delivery for most items in their original condition (unused, unworn, with all tags and packaging intact).

❌ Non-Returnable Items:

  • Recordable Storybooks (for hygiene reasons once opened)
  • Personalized or monogrammed items
  • Opened food or beverage-related products from our Barware & Wine Tools or Drinkware collections
  • Collectible Figurines with damaged certificates of authenticity

Magical Return Process

Follow these simple steps to initiate a return or exchange:

Step 1: Contact Our Gifting Elves

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #[Your Order Number]

Dear Tomy Store Elves,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Name: [Product Name]
Reason: [Brief explanation]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps.

Best regards,
[Your Full Name]

Step 2: Receive Return Instructions

Within 2 business days, our elves will send you:

  • A return authorization number
  • Shipping instructions (address and carrier information)
  • Any special packaging requirements

Step 3: Ship Your Return

Please package items securely in their original packaging when possible. Include a copy of your order confirmation or packing slip.

We recommend:

  • Using a trackable shipping method
  • Retaining your shipping receipt until the process is complete
  • Not writing directly on manufacturer’s boxes (use an outer shipping box)

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchanges

For exchanges:

  • Follow the same return process above
  • Clearly state your desired replacement item in your initial email
  • If the new item costs more, you’ll be invoiced for the difference
  • If it costs less, we’ll refund the difference

Damaged or Incorrect Items

If your magical gift arrives damaged or incorrect:

  • Contact us within 3 days of delivery at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll typically send a replacement immediately (no return needed)

International Returns

For our international customers:

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable

Need Help from Our Gifting Elves?

Contact our friendly customer care team:

We typically respond within 24 hours (except during major holidays).

Thank you for letting us be part of your gifting journey. We promise to handle every return with the same care we put into selecting our special gifts.

Happy Gifting! ✨
The Tomy Store Elves