Returns & Exchanges

Last Updated: [Insert Date]

At Tomy Store, we want every gift to bring joy. If your magical purchase didn’t quite sparkle as expected, our friendly gifting elves are here to make it right. Please review our enchantingly simple return policy below.

1. Eligibility for Returns & Exchanges

We happily accept returns and exchanges within 15 days of delivery for most items in their original condition (unused, unworn, with all tags and packaging intact).

2. Magical Return Process

Step 1: Contact Our Gifting Elves

Email our customer care team at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Instructions

Within 2 business days, our elves will send you:

• A return authorization number
• Shipping instructions (address and carrier information)
• Any special packaging requirements

Step 3: Ship Your Return

Please package items securely in their original packaging when possible. Include a copy of your order confirmation or packing slip. We recommend:

• Using a trackable shipping method
• Retaining your shipping receipt until the process is complete
• Not writing directly on manufacturer’s boxes (use an outer shipping box)

3. Refund Timeline & Methods

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Refund Timing:
  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

For exchanges:

• Follow the same return process above
• Clearly state your desired replacement item in your initial email
• If the new item costs more, you’ll be invoiced for the difference
• If it costs less, we’ll refund the difference

5. Damaged or Incorrect Items

If your magical gift arrives damaged or incorrect:

1. Contact us within 3 days of delivery at [email protected]
2. Include photos of the damaged/incorrect item and packaging
3. We’ll typically send a replacement immediately (no return needed)

6. International Returns

For our international customers (excluding some Asian and remote regions):

• Return shipping costs are the customer’s responsibility
• Please mark the package as “Returned Goods” to avoid customs charges
• Original shipping fees are non-refundable

Thank you for letting us be part of your gifting journey. We promise to handle every return with the same care we put into selecting our special gifts.

Happy Gifting! ✨

The Tomy Store Elves