Welcome to our whimsical world of thoughtful gifting! Below you’ll find answers to our most frequently asked questions about our delightful products, magical delivery service, and everything in between. Can’t find what you’re looking for? Our gifting elves are always happy to help at [email protected]!

🎁 About Our Products

Q: What types of products does Tomy Store offer?
A: We specialize in heartwarming gifts that spark joy! Our collections include charming barware & wine tools, collectible figurines (including Disney favorites), cozy stuffed plush, elegant home décor, practical kitchenware, sentimental photo frames, and unique stationery – perfect for every occasion.
Q: Are your products gift-ready?
A: Absolutely! Every order is packed with care using protective materials. For an extra special touch, add our gift-wrap option at checkout for just $3.95 – complete with beautiful presentation and space for your personal message.
Q: Do you offer personalized or recordable items?
A: Yes! Our selection of recordable storybooks and customizable guest books make treasured keepsakes. Look for the “personalization available” note on product pages.

🚚 Delivery & Shipping

Q: What shipping options do you offer?
A: We offer two magical delivery options:
Standard Shipping (10-15 business days): $12.95 flat rate worldwide via DHL/FedEx with reliable tracking.
Free Shipping (15-25 business days): For orders over $50 via EMS with basic tracking.
Q: How long does order processing take?
A: Our gift-wrapping elves need 1-2 business days to prepare your order with care before dispatch.
Q: Do you ship internationally?
A: We spread joy worldwide! We ship to most countries (excluding some Asian and remote regions). During checkout, simply enter your address to confirm delivery availability.
Q: What’s the deadline for Christmas delivery?
A: For guaranteed Christmas arrival via Standard Shipping, order by December 10th. Earlier orders recommended during peak seasons!

💳 Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Q: Can I create an account to track orders?
A: Currently, we focus on making gifting simple with guest checkout. All tracking information is automatically emailed within 24 hours of dispatch.

🔄 Returns & Exchanges

Q: What’s your return policy?
A: We offer an easy 15-day return policy from the delivery date. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll happily provide a prepaid return label.
Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days depending on your payment provider.

❓ Need More Help?

Our team of gifting experts is always here to make your experience magical! Contact us at:

📧 Email: [email protected]
📬 Address: 3558 Cedar Lane, Boston, US 02115

Tomy Store – Where every gift delivery carries a little magic since 2015 ✨